Clear answers.
Everything you need to know about seamlessly transitioning your HVAC business to RenewLoop.
Getting Started
How quickly can I get set up?
You can create an account, define your first maintenance plan pricing, and import a list of customers in under 10 minutes. There are no lengthy approvals or manual onboarding gates.
Can I easily import my existing spreadsheet?
Absolutely. Our seamless import tool allows you to upload a CSV file of your current customers, elegantly organizing their contact info and equipment details.
The Experience
Do you support both monthly and annual agreements?
Yes. You can design templates for any billing cadence. Whether you charge $20/month or $240/year, RenewLoop tracks the renewal dates with precision.
How do automated reminders actually work?
When a customer's plan is approaching its renewal or service date, RenewLoop automatically sends an email and/or SMS sequence (which you can fully customize) gently nudging them to renew or book their service.
Pricing & Payments
Is there really a free version?
Yes. The Free tier includes every single feature of RenewLoop, allowing you to manage up to 5 active customers indefinitely. It's meant for you to experience the value before paying.
Can I still accept cash or checks?
Of course. While we offer seamless integrated online payments via secure links, you can easily click "Mark as Paid" when a customer hands you a check or cash in the field.
Security & Privacy
Is my customer data secure?
Our infrastructure relies on enterprise-grade encryption. We strictly route payments securely through our industry-leading payment partners, meaning we never store raw credit card data. We never sell or share your customer data.